Late Cancel/no-Show policy

 
 

All F45 classes are limited to a certain number of class participants.  While we are happy that our classes are near capacity, we are having issues with members not showing up to classes they have booked.  As a result, effective starting Saturday, September 23, 2017 we are implementing a "Late Cancel" and "No-Show" policy as described below.

Similar to most fitness studio, we will begin charging a fee for members who are a "Late Cancel" or "No-Show" for a class they have booked.  Why?  There are members who want that spot you booked in class that you didn’t show up for.   This policy is put in place for the benefit of the members.

Fees will be assessed automatically to your account as follows:

Early Cancel ($0 Fee):
If you are no longer able to attend a class that you have booked, you can cancel that class at least 8 hours prior to class start time without being assessed a fee. 

Late Cancel ($4 Fee):

If you cancel a class you have booked prior to start time but less than 8 hours prior to the start of the class, you will be charged a “Late Cancel Fee”.

No-Show ($8 Fee):

If you do not cancel a class you have reserved prior to the start time of the class, you will be assessed a “No-Show Fee”.

FAQ:

1) If I cancel 2 hours before class will I be charged?

 Yes you will be charged $4.  You must cancel at least 8 hours before class time in order to not be charged the $4 fee.

2) What if I am added to a class from the waitlist within the 8 hour window but I can't attend. 

 If you are on a waitlist, you should remove yourself at least 8 hours before class time if you do not think you will be able to attend.

3) What if I really want to go to a class but I am not sure if I will be able to make the class because of other commitment (example: not sure when my meeting will be done)?

In this case, we suggest you do not register for the class, but show up as a stand-by if your meeting happens to end early enough.  If there is an open spot once class time starts, then you can take the class.

4) What if the class wasn’t full.  Why does it matter if I don’t cancel?

In many cases, classes fill up last minute.  This isn’t possible if it is booked with several members that do not plan to attend.

5) I had a last minute emergency, will you still charge me?

Please let us know if this is the case.  If you are not a typical offender of the policy and have a good excuse then we will not charge you.

If you have any questions, please feel free to email us at cincoranchwest@F45training.com

Sincerely,

The F45 Training Cinco Ranch West Team